Beyond the Copay: Simplifying the Patient Financial Experience
Patient collections have become one of the most frustrating bottlenecks to practice profitability, as high-deductible health plans shift more financial burden directly onto the consumer. This intensive, 60-minute webinar provides medical practice owners, billing managers, and clinic administrators with a step-by-step blueprint to re-engineer point-of-service collections, reduce bad debt, and dramatically cut down the cost of chasing uncollected balances.
Learning Objectives:
Implement Upfront Estimations: Provide accurate, real-time cost projections prior to appointments to eliminate patient financial surprise and lower initial billing anxiety.
Transition to Proactive Models: Replace slow, reactive 30-day paper statement cycling with automated, modern digital structures like secure card-on-file systems.
Establish Structured Payment Plans: Scale predictable cash flow by configuring fixed maximum monthly auto-draft windows for larger outstanding clinical balances.
Utilize Real-Time Verification: Deploy automated insurance eligibility software to verify active coverage, copays, and remaining deductibles during scheduling calls.
Optimize Point-of-Service Scripting: Re-engineer front-desk communication workflows using confident, presumptive phrases that increase upfront collection velocity.
Deploy Frictionless Digital Portals: Drive faster bill completion using consumer-centric payment tools like text-to-pay and mobile-friendly statement routing.
Standardize Practice Financial Policies: Clear up patient payment expectations on day one through formal, signed billing policy agreements.
Join Alicia Anderson and earn one CEU with our live one-hour Webinar!
Start time: 12:00 pm CT on July 15, 2026
